Unio Support

This page is the public support address: it is listed in App Store Connect (Support URL) and opens from the application. The main way to reach us is the form inside the app — it arrives with the account context, which makes enquiries faster to resolve.

How to reach us

From the app: Profile → Settings → "Contact support". The form is available to blocked accounts as well — it is how an appeal is filed.

By email: unioappkz@gmail.com

We reply within 3 business days. Enquiries about personal data are answered within the periods established by the legislation of the Republic of Kazakhstan.

Frequently asked questions

How to delete my account

Profile → Settings → "Delete account". Deletion is irreversible and takes effect immediately: your profile, photographs, details and drafts are deleted, active requests are cancelled, and the meetups you created are taken down. Reviews you left about other participants are kept in depersonalised form — they are part of someone else's reputation.

Why an identity check is needed

Meetups happen offline, so before taking part an account passes a check: a Kazakhstan mobile number and a face capture that a moderator compares with the profile photograph. The verification frames are not published, are not shown to other participants, and are deleted after the moderator's decision. See the Privacy Policy for details.

What to do if a participant behaves unacceptably

There is a "Report" action on a participant's card and in the chat. The report goes to a moderator; an account reported by several different people is frozen automatically until it is reviewed. You can also block a person — after that the two of you stop seeing each other.

The sign-in code does not arrive

The code is valid for 10 minutes and is sent to the address you entered. Check your spam folder. If there is no email, write to us from the same address and we will look into it.